Segment 1: Ohio is raising the bar for quality long-term care, beginning with nursing homes, through a Medicaid payment policy that rewards nursing homes for achieving quality incentive measures. Beverly Laubert, Ohio's State Long-Term Care Ombudsman, talks about how the Ohio Department of Aging is helping nursing homes to achieve the quality incentive measures.

Segment 2: In this segment, Erin Pettigrew, the Ombudsman Projects Coordinator at the Ohio Department of Aging, and Kim Flanigan, the director of the Area Agency on Aging District 8's Long-term Care Ombudsman Program, discuss how things are getting done at the local level, what residents should expect, and how those changes can mean positive outcomes in their daily lives.